| Support 
If you have a question about Tux Racer, please check our FAQ
first -- your question might appear there.
 
Otherwise, you have two options:
 
  Subscribe to the mailing list for Tux Racer users,
      tuxracer-main, and send your question to the list.
      It's quite likely that other users have had the same problem
      as you, so there's a very good chance of getting an answer to 
      your question there.  (The Tux Racer developers also monitor this 
      list, though we don't always have time to respond.) The list is archived, so you should 
      check the archives for an answer to your question before sending a
      message to the list. Subscribing is easy (follow this
      link). Note that you MUST be subscribed in order to
      send mail to the list, and you MUST use the same email
      address that you used to subscribe when you post to the list. You can also email
support@sunspirestudios.com
with your question.  We are very busy and receive lots of email, so we 
cannot guarantee an immediate reply (you'll very likely get a faster 
response on the mailing list).
 
Please Note! When submitting a bug report, please be specific and provide 
information about your system.  As of Tux Racer version 0.61, the game 
has the ability to generate a "diagnostic log" that you can send with your
question/bug report.  To generate the log, set the write_diagnostic_log 
variable to true in the Tux Racer options file (it's at the end of 
the file).  A file called 
diagnostic_log.txt will be generated the next time that you run the game.  
If you are reporting a crashing bug or similar problem, you should run
the game to recreate the bug and then attach the resulting diagnostic log to 
your bug report.
 Thanks in advance for making our lives much easier! |