     Readme in McAfee VirusScan* v5.0.0 (4066)  
              for Windows 95 and Windows 98
Copyright (c) 1992-2000 Networks Associates Technology, Inc.,
                    All Rights Reserved.

                
Thank you for using McAfee VirusScan 5.0 for Windows 95 	
and Windows 98. This Readme file contains important		
information regarding this release. Network Associates
strongly recommends that you read the entire document.

Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to
contact Customer Care or technical support.

___________________
WHAT'S IN THIS FILE

- New Features
- Issues Resolved in this Release
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates
- Statement of Year 2000 Compliance
- Copyright and Trademark Attributions


                   ****IMPORTANT NOTE****

The README.TXT files that accompany each product will no	
longer list the viruses the product detects and removes.
That information will appear only in the README.TXT file	
that comes with the .DAT update.

                            ****

____________
NEW FEATURES 

1.  Included in this release is Dat file version 4066 and	
    Scan Engine v4.0.50. VirusScan detects and cleans files	
    infected with the W97M/MELISSA virus and its variants. 
    For up-to-date detection and removal capability, visit
    McAfee.com for the latest information.			

2.  A new Network Associates scanning engine is at the heart
    of VirusScan v5.0.0. Created and backed by the Network	
    Associates AVERT research team, this engine delivers
    outstanding virus detection and cleaning rates. The new
    engine also detects viruses in nearly all of the popular
    compressed file formats.

3.  A new user interface has been implemented for this		
    version of VirusScan. Central is now "in-frame" to have	
    the same look and feel as our McAfee Office product.	

4.  A new Emergency Disk wizard now guides you through the
    process of formatting a floppy disk, including other 	
    removable disks such as Iomega's Zip Disk, copying 		
    necessary files to it, and preparing the disk for use.	
    To make your Emergency Disk bootable, be sure to select
    the Copy System Files checkbox in the Format dialog box
    when it appears. The Emergency Disk you create is now
    easier to use and more powerful than in previous
    VirusScan versions.

    The Emergency Disk wizard now lets you choose a drive	
    letter other than A:\ if you have other removable drives	
    installed.							

    When you run a scan operation from the Emergency Disk
    you create, you can choose the .DAT files to use for
    that operation from a simple menu arrangement. Choosing
    the .DAT files installed on your hard disk allows you
    to run more powerful scan operations.

5.  A new VShield* Properties dialog box groups the 
    configuration options for the VShield background
    scanner's long-standing System Scan module with these
    new modules: E-mail Scan, Internet Filter, and Download
    Scan. For even quicker and easier setup, the VShield
    Properties dialog box adds a configuration wizard that
    enables the most common scanning options for an
    excellent balance between system performance and virus
    protection. Now you can set up a background scan
    operation in one quick pass and get complete protection
    from viruses and malicious software at all potential
    points of entry.

6.  Download Scan also examines other files you choose to
    download, while the Internet Filter module detects
    hostile Java applets and ActiveX controls. You can
    also configure Internet Filter to block access to
    specific undesirable sites. With this broad focus,
    the VShield background scanner seals all points of
    entry for viruses and other malicious software.

7.  New versions of VirusScan Command Line components give
    this release powerful and up-to-date protection for
    command-line environments.

8.  The VShield scanner will start looking for viruses in
    new mail that you receive in your MAPI mailbox while
    you are logged in to your MAPI mail server. This
    provides you with continuous, real-time anti-virus
    protection for your MAPI-based e-mail, whichever profile
    you use. You can set the background scanner to clean any
    viruses it finds in your e-mail, or have it delete or
    moved to the quarantine folder for cleaning.		

9.  This release includes heuristic scanning technology
    that evaluates the probability that a file or a macro
    might be infected by a new, unidentified virus. You can
    choose to use heuristic scanning to look for file-
    infecting viruses, macro viruses, or both.

10. A revamped VShield Security module allows you to protect
    individual property pages for any VShield module against
    unauthorized changes. Use it to keep others who use your
    computer from making changes, or configure the VShield
    scanner with those settings you want all users on your
    network to have, then distribute password-protected
    settings files to enforce a network-wide anti-virus
    security policy.

11. Windows Millenium support has been added for this		
    release. The latest Millenium build number we have tested	
    this release on is Beta 2 build number 4.90.2465.		

12. In addition to the included documentation, we have added	
    a separate advanced options .pdf file. This file is		
    located only on the installation CD. To view this document	
    you must have Adobe Acrobat Reader v3.0 or greater		
    installed. The name of this document is V98ADV.pdf.		

13. The VirusScan Classic link has been taken out of our	
    Central Interface. To access VirusScan Classic, you must	
    execute Scan32.exe from the default install directory.	
    The default install directory is:				

    c:\Program Files\McAfee\McAfee VirusScan			

    From the command line or DOS, the default directory is:	

    c:\progra~1\mcafee\mcafee~1					

_______________________________
ISSUES RESOLVED IN THIS RELEASE

1.  Scanning the boot drive or partition no longer causes	
    a GPF in krln386.exe. This issue has been resolved for	
    this release.						

2.  Previously, installing VirusScan with other McAfee		
    products such as McAfee Office 2000 resulted in conflicts.	
    These issues have been resolved.				

3.  The included online help has been updated to reflect	
    the lastest changes brought on by VirusScan 5.0.

4.  Most of the setup issues have been resolved. Selecting 	
    a Complete setup has all options enabled. The user will	
    have to uncheck setup options to prevent them from		
    initiating.	Also, unchecking 'Add a icon to desktop'	
    during setup works. This option was not functional in	
    previous builds.						

5.  The Safe & Sound utility is now able to mount a backup	
    upon reboot. Previous builds resulted in an error when	
    this optioned was enabled.					

6.  Installing VirusScan 5.0 over Outlook no longer produces	
    the 'out-of-memory' error message.				

7.  If a previous installation of Safe & Sound or Retake is	
    detected, the installation will adjust for this. The	
    Safe & Sound option during setup will be disabled. Your	
    configurations settings for the existing Safe & Sound or	
    Retake will be transferred to the new Safe & Sound.		

8.  Checking the 'Add desktop icon' option from the Options	
    menu will place and remove the Central desktop icon. 	
    Previously, this option placed and removed the VirusScan	
    Classic icon from the desktop.				

____________
KNOWN ISSUES

1.  This release does not have the Hostile Activity Watcher	
    implemented. Reference this readme file for updates.	

2.  When running VirusScan Classic, the Update button will not	
    function. To update the Dat files and/or the Scan engine, 	
    download the latest superDAT.				

3.  The included help files have not been fully updated to	
    reflect all VirusScan 5.0 changes. Documentation updates	
    are near completion.					

4.  Right-clicking VShield should allow the user to view and	
    edit the Scheduler. This has not yet been implemented.	

5.  Editing the Weekly Scan Schedule implemented by setup	
    will produce error messages. This issue will be resolved	
    shortly.							

6.  The Quarantine Restore function deletes files that have	
    been Quarantined from the C:\ root directory. This		
    works correctly from all other locations such as the	
    desktop and other subdirectories. Until this issue is	
    fixed, do not Quarantine any files from the C:\ directory.	

7.  Zip Rescue Disks cannot be created. This has been		
    verified for both Zip100 and Zip250 disks. This function	
    will be implemented soon.					

8.  Installing VirusScan with McAfee Office 2000 installed
    will produce a minor bug.  If VirusScan is accessed from	
    the Office 2000 Central screen, the old interface for	
    VirusScan will be displayed.				

9.  The Emergency disk using the installed operating system	
    cannot be created under Windows ME (Millenium Edition).	
    This issue is still pending for Millenium build number	
    4.90.2465.							

10. There have been a few changes made to documentation		
    that are not reflected in the current v98book.pdf file	
    due to time constraints. They are listed below:		

    a. The wrong default path is listed in the 'Creating	
       an Emergency Disk without the utility' section (p.58).	
       The correct path is listed below:			

       c:\progra~1\mcafee\mcafee~1				

    b. You cannot open Safe & Sound from the Start button	
       If McAfee Utilities is not installed as stated in the	
       'Using Safe & Sound' section (p.217).  The only way	
       to access the Safe & Sound utility without McAfee	
       Utilities installed is through the Options menu		
       located in VirusScan Central.				

11. Currently, VirusScan 5.0 does not immediately detect	
    infected email attachments viewed with Microsoft Outlook	
    or Outlook Express. The virus is detected when the user	
    tries to save the infected attachment to any local		
    drives.							

12. Quarantined files will not properly restore to .zip		
    file that has a read-only attribute. This feature		
    functions properly for .zip files that are not marked	
    read-only.							

13. Using DOS memory managers might cause the VirusScan
    software to falsely detect viruses in memory. Since
    Windows 95 and Windows 98 no longer require DOS memory
    managers, you can eliminate false warnings by preceding
    each line in your CONFIG.SYS file that includes
    settings for a DOS memory manager with REM. This
    deactivates the memory manager. To learn more about
    working with your CONFIG.SYS file, see your DOS or
    Windows documentation.

14. If you use a password to protect your VShield
    configuration options, the scanner will ask you for
    that password whenever you open the VShield Properties
    dialog box. Use your mouse to click inside the text
    box provided in order to enter the password--keyboard
    shortcuts will not work. Microsoft acknowledges this
    issue in its Knowledge Base Article ID #Q84133. Next,
    click OK to use the password you enter. To close the
    password verification dialog box without entering a
    password, click Cancel.

15. Disk defragmentation programs move files as they work
    to maximize hard disk efficiency. If you have the
    VShield scanner, the VirusScan application, or another
    application active during a disk defragmentation
    operation, your defragmentation program might tell
    you that it cannot find the active application files.
    This is normal and does not mean that the files do not
    exist. To avoid error messages like this, close all
    open applications and disable the VShield scanner,
    then run your disk defragmentation operation again. 

16. The VShield scanner will not detect infected files
    within a .zip archive if you have Novell's Client32
    software installed on your computer, and you:

    * Use Universal Naming Convention (UNC) notation to
      navigate to a directory on a NetWare server that
      contains the infected archive; and
    * Extract the infected files from the archive into
      the same directory.

    To avoid this problem, map a drive letter on your
    computer to the target directory on the NetWare
    server before you extract the compressed files. To
    ensure maximum anti-virus protection for your NetWare
    servers, install and use NetShield NetWare software
    from Network Associates.

17. If you start your computer with a VirusScan Emergency
    Disk that you created, the Emergency Disk utility will
    quit to a command prompt when it detects and cleans a
    boot sector infection. To ensure that you have removed
    all infecting viruses from your system, Network
    Associates recommends that you use the Emergency Disk
    to restart your computer again, then run another scan
    operation, before you restart your computer normally.

18. The VShield scanner's Internet Filter module does not
    block any IP addresses you have asked it to block if
    you connect to the Internet through America Online.

19. If you use software that blocks online advertisements,
    such as Ads-Off, while you have the VShield scanner
    active, your system could become unstable.

20. The VShield scanner may not detect infected files
    contained in a .ZIP archive if:

    * You use a WinZip plug-in for Netscape Navigator; or
    * You specify a particular directory into which you
      want the WinZip plug in to extract the infected
      files.

21. This release may not detect more than one infected
    file or object embedded within Microsoft Office files.

22. This release does not include support for right-click
    scan operations on the My Documents folder in
    Windows 98.

23. If you install this release on a system that already
    has the NetShield AntiVirus Console installed on it,
    then later remove the VirusScan software from that
    system, you'll see an error message that tells you
    that the VirusScan software cannot find a certain
    registry key. This error also occurs if you install
    the VirusScan software first, then install the
    AntiVirus Console, then remove the VirusScan software.
    
    Both the NetShield and VirusScan products share
    particular registry keys, but each program gives these
    keys different values. To avoid this error, you can
    reinstall the AntiVirus Console. Alternatively, you
    can back up your registry file, install the AntiVirus
    Console, then restore your registry file in order to
    preserve the correct settings.

    The affected registry keys are:

    HKLM\Software\McAfee\VirusScan
          ConsoleEXE
          szVSTempDir
          dwDefaultServerPlatform
          dwCommTimeOut
          Product
          szInstallDir
          szProductVer
          szSerialNum
          szUpdateEXE
          szVirusInfoURLValue
          szVirDefVer
          szVirDefDate
          szEngineVer

____________
INSTALLATION         

* INSTALLING VIRUSSCAN *

System Requirements

VirusScan software will install and run on any IBM PC or
PC-compatible computer equipped with:

*  A processor equivalent to an Intel 80486, or later.		
   Network Associates recommends at least an Intel
   Pentium-class or compatible processor.

*  A CD-ROM drive. If you downloaded your copy of
   VirusScan software, this is an optional item.

*  At least 20MB of free hard disk space for a full		
   installation.

*  At least 16MB of free random-access memory (RAM).		

*  Either Microsoft Windows 95 or Windows 98. If you run
   Windows 95, Network Associates recommends, but does
   not require, that you install Windows 95 Service Pack
   1, also known as Windows 95A.

NOTE: If you have a beta version of the VirusScan software
      installed on your computer, you must remove it before
      you install this release. If you used Network
      Associates Management Edition software to install the
      beta version of the VirusScan software, you must
      remove the VirusScan beta version from your client
      computer, and delete the VirusScan entry from the
      Management Edition repository.
	

Installation Steps

1.  Insert the floppy disk or compact disc with your copy
    of the VirusScan software into your floppy disk drive
    or CD-ROM drive.

    If you downloaded a compressed copy of the software
    from the Network Associates website or other electronic
    service, create a temporary directory on your hard disk
    or on a disk available on your network, then extract
    the files you downloaded into that directory.

2.  Click Start in the Windows taskbar, then choose Run.

3.  Type x:\setup.exe in the Run dialog box to start the
    installation utility from a floppy disk. To start the
    utility from a CD-ROM, type x:\win95\setup.exe. In both
    cases, x is the drive letter that designates your
    floppy drive or your CD-ROM drive.

    If you extracted files that you downloaded to your
    hard disk or to a disk on your network, specify the
    path to the correct directory. For example, type
    C:\DOWNLOAD\SETUP.EXE.

4.  Click OK to continue.

    The VirusScan installation wizard will start. Follow
    the instructions shown on each wizard pane to choose
    the options you want.

5.  When you finish your installation, restart your
    computer.

Note: Depending on your system's configuration, the		
      installer may need to update your installer and		
      reboot your system before installing McAfee		
      VirusScan.						


                         
* TESTING YOUR INSTALLATION *
                         
The Eicar Standard AntiVirus Test File is a combined
effort by anti-virus vendors throughout the world to
implement one standard by which customers can verify
their anti-virus installations.

To test your installation, copy the following line
into its own file, then save the file with the name
EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The file size will be 69 or 70 bytes.

Next, start your anti-virus software and allow it to scan
the directory that contains EICAR.COM. When your software
scans this file, it will report finding the EICAR test
file.

Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.

_______________________________
UNINSTALLING VIRUSSCAN SOFTWARE

To uninstall VirusScan software, click Start in the Windows
taskbar, point to Settings, then choose Control Panel.
Next, double-click the Add/Remove Programs control panel in
the folder, then select VirusScan from the program list.
Click Add/Remove to remove the program from your computer.

To remove VirusScan software without using the utility,
follow these steps: 

1.  Remove references to VirusScan software from your
    AUTOEXEC.BAT and your SYSTEM.INI files. To do so,
    follow these steps:

    A.  Start the Windows system editor. Click Start in
        the Windows taskbar, then choose Run. Type
        SYSEDIT in the Run dialog box, then click OK.
    
        A set of text files will open on your screen. Your
        AUTOEXEC.BAT file should appear as the first or
        topmost window in this set. Click the title bar for
        the SYSTEM.INI window to bring it to the foreground,
        then locate this line:

        [boot]SCRNSAVE.EXE=C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCRSCAN.EXE

    B.  Change the line to read:

        [boot]SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOW~1.SCR    

    D.  When you have restored your SYSTEM.INI file to its
        original state, choose Save from the SYSEDIT File
        menu to save your changes, then choose Exit from the
        File menu to quit the SYSEDIT application.

2.  Remove VirusScan icons from the Start menu. To do this,
    follow these steps:

    A.  Click Start in the Windows taskbar, point to
        Settings, then choose Taskbar.

    B.  Click the Start Menu Programs tab.

    C.  Click the Remove button.

    D.  Select the McAfee VirusScan folder in the list that
        appears in the Remove Shortcuts/Folders dialog box,
        then click Remove.

    E.  Windows will ask you to confirm your action. Click
        Yes to continue.

    F.  Click Close to close the Remove Shortcuts/Folders
        dialog box, then click OK to close the Taskbar
        Properties dialog box.

3.  Edit the Registry. To do this, follow these steps:

    A.  Start the Windows Registry editor. Click Start in
        the Windows taskbar, then choose Run. Type REGEDIT
        in the Run dialog box, then click OK.

    B.  Click + to expand the HKEY_LOCAL_MACHINE folder,
        click + again to expand the SOFTWARE folder, then
        click one more time to expand the CLASSES folder.
        Next, delete these keys or entries: 

        \.vsc
        \.vsh
        \CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}
        \CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}\InProcServer32
        \CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}
        \CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}\InProcServer32
        \comfile\shell\VirusScan
        \Directory\shell\VirusScan
        \Drive\shell\VirusScan
        \Excel.Addin\shell\VirusScan
        \Excel.Chart.5\shell\VirusScan
        \Excel.Chart.8\shell\VirusScan
        \Excel.Macrosheet\shell\VirusScan
        \Excel.Sheet.5\shell\VirusScan
        \Excel.Sheet.8\shell\VirusScan
        \Excel.Template\shell\VirusScan
        \Excel.Workspace\shell\VirusScan
        \Excel.XLL\shell\VirusScan
        \exefile\shell\VirusScan
        \Office.Binder.8\shell\VirusScan
        \Office.Binder.98\shell\VirusScan
        \rtffile\shell\VirusScan
        \VSConfigFile
        \VSHConfigFile
        \WinZip\shell\VirusScan
        \Word.Document.6\shell\VirusScan
        \Word.Document.8\shell\VirusScan
        \Word.RTF\shell\VirusScan
        \Word.RTF.8\shell\VirusScan
        \Word.Template\shell\VirusScan
        \Word.Template.8\shell\VirusScan

     
    C.  Move to the HKEY_LOCAL_MACHINE\SOFTWARE folder, then
        delete these keys or entries:

        1. McAfee
            
           \Scan95
           \ScreenScan

        2. \Microsoft\Windows\CurrentVersion\AppPaths\

           \SCAN32.EXE
           \SCRSCAN.EXE
           \VSHWIN32.EXE

        3. \Microsoft\Windows\CurrentVersion\
            Controls Folder\Display\shellex
            \PropertySheetHandlers

           \ScrScanP

        4. \Microsoft\Exchange\Client\Extensions\
              
           \Exchange Scan="4.0;C:\Program Files
            \Network Associates\McAfee VirusScan
            \emalscan.dll;1;11000000000000;1110000;" 
           \Outlook Setup Extension=
            "4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX"

        5. \Microsoft\Windows\CurrentVersion\Run\

           \AvconsoleExe="C:\Program Files\Network Associates\
             McAfee VirusScan\avconsole.exe /minimize"
           \McAfeeWebScanX="C:\Program Files\Network Associates\
             McAfee VirusScan\WebScanX.exe"
           \Vshwin32EXE="C:\Program Files\Network Associates\
             McAfee VirusScan\VSHWIN32.EXE"
           \VsStatEXE="C:\Program Files\Network Associates\
            McAfee VirusScan\VSSTAT.EXE"

        6. \Microsoft\Windows\CurrentVersion\RunServices
          
           \Vshwin32EXE="C:\Program Files\Network Associates\
             McAfee VirusScan\VSHWIN32.EXE"

        7. \Microsoft\Windows\CurrentVersion\Controls Folder\

           \Display\shellex\PropertySheetHandlers\ScrScanP\
             @="{C88249A0-AD7E-11cf-AD53-444553540000}"

        8. \Microsoft\Windows\CurrentVersion\SharedDLLs

           \C:\WINDOWS\SYSTEM\MCAFECOM.DLL
           \C:\WINDOWS\SYSTEM\MCKRNL.VXD
           \C:\WINDOWS\SYSTEM\MCSCAN32.VXD
           \C:\WINDOWS\SYSTEM\MCUTIL.VXD
           \C:\WINDOWS\SYSTEM\VSHIELD.VXD
           \C:\WINDOWS\SYSTEM\VSHINIT.VXD

        9. \Microsoft\Windows\CurrentVersion\Uninstall

           \McAfee VirusScan

    D.  Move to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\
        Services\VxD\ folder, then delete these keys or entries:

        \VSHINIT

4.  Restart your computer.

5.  Delete VirusScan files and directories. To do so, follow
    these steps:
    
    A.  Click Start, point to Programs, then choose Windows
        Explorer.

    B.  Locate the folder that contains your copy of the
        VirusScan software. If you chose the default
        installation options, you should find the program
        files in this directory path:
        
        Program Files\Network Associates\McAfee VirusScan

    C.  Remove the following files from the \Windows\system
        directory on your hard disk:
   
          MCAFECOM.DLL
            MCKRNL.VXD
          MCSCAN32.VXD
            MCUTIL.VXD
           VSHIELD.VXD
           VSHINIT.VXD

You have now removed the VirusScan software from your system.
Restart your computer to have your changes take effect. 
   
_____________
DOCUMENTATION

For more information, refer to the users guides for each
product included on the CD-ROM or available from Network
Associates electronic services. Each product user's guide
is saved in Adobe Acrobat Portable Document Format (.PDF).
You can view and print this document with Adobe's Acrobat
Reader. PDF files can include hypertext links and other
navigation features to assist you in finding answers to
questions about your Network Associates product.

To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:

http://www.adobe.com/prodindex/acrobat/readstep.html

To download documentation for Network Associates anti-virus
software, visit the Network Associates FTP site at:

ftp://ftp.nai.com/pub/manuals/total_virus_defense

Additional contact information appears in the following
section.

Documentation feedback is welcome. Send e-mail to
tvd_documentation@nai.com.

__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about McAfee products are also available on the 		
McAfee.com website and on America Online. For America		
Online, type in keyword: McAfee.				

Q:  I use both cc:Mail and a MAPI-compliant e-mail system
    at work. Can I have the VShield scanner examine both
    of these systems at once or switch back and forth
    between them?

A:  The VShield E-Mail Scan module includes support for
    only one e-mail client at any given time. You may not,
    for example, have the E-Mail Scan module scan both a
    MAPI-compliant mailbox and a Lotus cc:Mail server at
    the same time. You can, however, scan first one mailbox
    then switch the E-Mail Scan module so that it scans the
    other mailbox. You can also have VShield's E-Mail Scan
    module examine your cc:Mail mailbox in the background,
    then have VirusScan's E-Mail Scan on-demand component
    begin scanning your MAPI mailbox.


Q:  I am installing new software on my computer, and the
    manual recommends disabling any anti-virus software.
    How do I disable the VShield scanner without
    uninstalling it?

A:  Right-click the VShield icon located in your system
    tray next to the system clock, point to Enable, then
    choose System Scan from the shortcut menu. If System
    Scan does not have a checkmark beside it in this menu,
    it is already disabled. After you install your new
    software, reactivate the VShield scanner by
    right-clicking the VShield icon in the system tray,
    pointing to Enable, then choosing System Scan from the
    shortcut menu. If System Scan has a checkmark next to
    it in the menu, it is enabled. 


Q:  I've activated the VirusScan software's heuristic
    scanning option, and now it identifies some viruses
    as "unknown." Why?

A:  The heuristic scanning feature looks for certain
    "virus-like" characteristics in the files it scans.
    When it finds a sufficient number of these
    characteristics, the program concludes that the file
    is infected. This powerful technique allows the
    program to discover viruses that are so new that
    they do not yet have names or identities. The program
    will, however, identify viruses by name when they
    match its list of known viruses. 


Q:  When I choose Virus List from the VirusScan application
    menu, I get a message that tells me it's unable to
    connect. What's happening?

A:  McAfee VirusScan now stores its virus information in	
    a web-based Virus Information Library. To use this
    feature, you must have a network-based or dial-up
    Internet connection and web browsing software installed
    on your computer. If you still cannot connect, start
    your web browser and enter this address into the text
    box at the top of your browser window:
  
    http://vil.mcafee.com/villib/alpha.asp


Q:  When it detects an infection in files compressed
    in .CAB or ZIP-SFX format, why doesn't the VirusScan
    program clean, delete, or move the files?

A:  Because files compressed in .CAB and ZIP-SFX formats can
    include a Microsoft Authenticode certificate, altering
    the files can render them unusable. To avoid this
    possibility, the program does not clean, delete, or move
    infected files compressed in .CAB or ZIP-SFX format.
    Network Associates recommends that you decompress any
    infected files compressed in these formats, then run
    your scan operation again to clean the uncompressed
    files.


Q:  The VirusScan software detected a virus on my system,
    but it is not one of the default files listed in its
    Program Extensions dialog box. Therefore, I suspect
    it might be a false detection. What can I do to verify
    a detected virus?

A:  If you suspect a false detection on a non-executable 
    file, run SCAN.EXE, the VirusScan command line scanner,
    to verify the infection. If the VirusScan application
    detects a virus and SCAN.EXE does not, download the
    latest .DAT file update, then scan your system again.
    If the VirusScan application still detects a virus that
    you suspect is a false detection, please report the
    issue to Network Associates technical support.

    To send the questionable file to our AVERT team, use	
    our Quarantine function to Submit to McAfee.		


Q:  I have created my own Emergency Disk without using
    the Emergency Disk creation utility. Is there anything
    I need to do to be sure that it will work properly?

A:  To have your own Emergency Disk start scanning properly,
    you must create a CONFIG.SYS file on the boot diskette,
    then add these lines:

       DEVICE=HIMEM.SYS
       DOS=HIGH
    
    Add the HIMEM.SYS file from the \WINDOWS directory to
    the boot diskette.

    NOTE: For detailed instructions on creating an
    Emergency Disk, refer to the instructions outlined in
    the VirusScan User's Guide, which you'll find on the
    Network Associates website.

    NOTE ALSO: If you copied the files EMNAMES.DAT,
    EMCLEAN.DAT, and EMSCAN.DAT to the Emergency Disk you
    created (as it states in the User's Guide), you must
    rename these files to NAMES.DAT, CLEAN.DAT, and
    SCAN.DAT, respectively, in order for the Emergency Disk
    to function properly.


Q:  What error codes can CHKVXD.EXE return?

A:  Possible CHKVXD.EXE error level codes, along with their
    descriptions, are:

    65535(-1)= VShield not installed

    0 = VShield enabled

    1 = VShield disabled 


Q:  How can I tell that the ScreenScan software is working?

A:  The ScreenScan program does not tell you when it scans
    your system, but if you enable the logging option when
    you configure it, the VirusScan application will record
    all ScreenScan program activity in its log file. 

    
Q:  Can I update VirusScan 5.0 data (.DAT) files to
    detect new viruses?

A:  Yes, you can update your .DAT files in one of 2 ways:	

    1. From the VirusScan Central screen, click update.		
       Your user information is already there from when you	
       installed VirusScan. This update utility will look for	
       the latest files and update your software.		

    2. You can download the latest .DAT files and engine	
       updates from the McAfee.com website. Here, you will	
       be able to download self-extracting and executing	
       files that will update your software.			


Q:  Why are additional extensions added to the Program Files
    Only list?

A:  As the Network Associates Anti-Virus Emergency Response
    Team finds viruses that can infect new file types, it
    adds new extensions to the default extensions list to
    enhance security. For instance, new viruses can infect
    Microsoft Office binder files, so the default extensions
    list now includes the file extension for these binder
    files so that VirusScan will examine them for viruses.


Q:  What are the Program File extensions that are scanned	
    by VirusScan?						

A:  The following is a list of the Program File extensions 	
    that are scanned by VirusScan:				

       ASP   BAT   CDR						
       COM   CSC   DL?						
       DOC   DOT   EXE						
       GMS   GZ?   HLP						
       HT?   IM?   INI						
       JS?   MD?   MPP						
       MPT   MSG   MSO						
       OCX   OLE   OV?						
       POT   PP?   RTF						
       SCR   SHS   SMM						
       SYS   VBS   VS?						
       VXD   WBK   WPD						
       XL?   XML						
       

Q:  I thought I could right-click Microsoft Office .DO?,
    .XL?, or .OBD files, then choose Scan for Viruses
    from a shortcut menu in order to start a scan operation.
    I have Microsoft Office installed, but when I try this,
    it doesn't work. Why not?

A:  If you installed Microsoft Office after you installed
    the VirusScan software, you might need to reinstall
    the VirusScan software to enable context-sensitive
    shortcut menus.


Q:  I am having trouble installing Service Pack 2 for
    Microsoft Exchange Client 5.0. Why?

A:  The VShield scanner uses files that the upgrade needs
    to write to. In order to successfully install the
    service pack, you must first shut down the VShield
    scanner by right-clicking the VShield icon the Windows
    system tray, then choosing Exit from the shortcut menu.
    You can then run the service pack upgrade successfully.


Q:  I'm running Microsoft Exchange Client 5.0, and
    the icons that tell me that the VirusScan application
    can run a scan operation from within Exchange aren't
    showing on my toolbar. Why?

A:  If you're using Microsoft Exchange Client 5.0, the two
    Exchange On-Demand scan icons will not appear in the
    Exchange toolbar. This is due to a limitation in
    Exchange. Please refer to your Exchange documentation
    for instructions on how to place these icons onto the
    toolbar within Exchange.

_____________________________
CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
The combined Company subsequently acquired Dr Solomon's
Software and CyberMedia, Inc.

Network Associates continues to market and support the
product lines from each of the former entities. You may
direct all questions, comments and technical support
requests to the Network Associates Customer Care department
at any of the addresses or phone numbers listed below.

Contact the Network Associates Customer Care
department at: 

1.  Phone (408) 988-3832
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax (408) 970-9727
    24-hour, Group III Fax 

3.  Fax-back automated response system (408) 346-3414

 
Send correspondence to any of the following Network
Associates locations:
  
     Network Associates Corporate Headquarters  
     3965 Freedom Circle
     McCandless Towers   
     Santa Clara, CA 95054

     Phone numbers for corporate-licensed customers:
     Phone: (408) 988-3832
     Fax:   (408) 970-9727

     Phone numbers for retail-licensed customers:
     Phone: (972) 278-6100
     Fax:   (408) 970-9727

Network Associates offices outside the United States:

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW
     Sydney, Australia 2065
     Phone: 61-2-8425-4200
     Fax:   61-2-9439-5166 

     Network Associates Austria
     Pulvermuehlstrasse 17
     Linz, Austria
     Postal Code A-4040
     Phone: 43-732-757-244
     Fax:   43-732-757-244-20

     Network Associates Belgium
     Bessenveldtstraat 25a
     Diegem, Belgium - 1831
     Phone: 32-3-716-4070
     Fax:   61-2-716-4770

     Network Associates do Brasil
     Rua Geraldo Flausino Gomez 78
     Cj. - 51 Brooklin Novo - São Paulo
     SP - 04575-060 - Brasil
     Phone:  (55 11) 5505 1009
     Fax:    (55 11) 5505 1006

     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: (905) 479-4189
     Fax:   (905) 479-4540

     Network Associates People's Republic of China
     New Century Office Tower, Room 1557
     No. 6 Southern Road Capitol Gym 
     Beijing
     People's Republic of China 100044
     Phone: 86 10 6849-2650
     Fax:   86 10 6849-2069

     Network Associates Denmark
     Lautruphoej 1-3
     2750  Ballerup
     Danmark
     Phone: 45 70 277 277
     Fax:   45 44 209 910

     NA Network Associates Oy
     Sinikalliontie 9, 3rd Floor
     02630 Espoo
     Finland
     Phone: 358 9 5270 70
     Fax:   358 9 5270 7100

     Network Associates France S.A.   
     50 Rue de Londres    
     75008 Paris     
     France
     Phone: 33 1 44 908 737
     Fax:   33 1 45 227 554  

     Network Associates GmbH
     Ohmstraße 1
     D-85716 Unterschleißheim
     Deutschland
     Phone: 49 (0)89/3707-0
     Fax:   49 (0)89/3707-1199


     Network Associates Hong Kong
     19th Floor, Matheson Centre
     3 Matheson Way
     Causeway Bay
     Hong Kong 63225
     Phone: 852-2832-9525
     Fax:   852-2832-9530

     Network Associates Srl
     Centro Direzionale Summit     
     Palazzo D/1
     Via Brescia, 28
     20063 - Cernusco sul Naviglio (MI)
     ITALY  
     Phone: 39 02 92 65 01   
     Fax:   39 02 92 14 16 44

     Network Associates Japan, Inc.
     Toranomon 33 Mori Bldg.
     3-8-21 Toranomon Minato-ku
     Tokyo 105-0001 Japan
     Phone: 81 3 5408 0700
     Fax:   81 3 5408 0780

     Network Associates Latin America
     150 South Pine Island Road, Suite 205
     Plantation, Florida 33324
     United States
     Phone: (954) 452-1731
     Fax:   (954) 236-8031

     Network Associates de Mexico
     Andres Bello No. 10, 4 Piso
     4th Floor
     Col. Polanco
     Mexico City, Mexico D.F. 11560
     Phone: (525) 282-9180
     Fax:   (525) 282-9183

     Network Associates International B.V.   
     Gatwickstraat 25   
     1043 GL Amsterdam    
     The Netherlands    
     Phone: 31 20 586 6100
     Fax:   31 20 586 6101

     Network Associates Portugal
     Av. da Liberdade, 114
     1269-046 Lisboa
     Portugal
     Phone:  351 1 340 4543
     Fax:    351 1 340 4575

     Net Tools Network Associates South Africa
     Bardev House, St. Andrews
     Meadowbrook Lane
     Epson Downs, P.O. Box 7062
     Bryanston, Johannesburg
     South Africa 2021
     Phone: 27 11 706-1629
     Fax:   27 11 706-1569

     Network Associates South East Asia
     78 Shenton Way
     #29-02
     Singapore 079120
     Phone: 65 222-7555
     Fax:   65 222-7555

     Network Associates Spain
     Orense 4, 4a Planta.
     Edificio Trieste
     28020 Madrid
     Spain
     Phone: 34 91 598 18 00
     Fax:   34 91 556 14 04

     Network Associates Sweden
     Datavägen 3A
     Box 596
     S-175 26 Järfälla
     Sweden
     Phone: 46 (0) 8 580 88 400
     Fax:   46 (0) 8 580 88 405

     Network Associates AG
     Baeulerwisenstrasse 3
     8152 Glattbrugg
     Switzerland
     Phone: 0041 1 808 99 66
     Fax:   0041 1 808 99 77

     Network Associates Taiwan
     Suite 6, 11F
     No. 188, Sec. 5
     Nan King E. Rd.
     Taipei, Taiwan, Republic of China
     Phone: 886-2-27-474-8800
     Fax:   886-2-27-635-5864

     Network Associates International Ltd.
     Minton Place, Victoria Street
     Windsor, Berkshire
     SL4 1EG
     United Kingdom
     Phone: 44 (0)1753 827 500
     Fax:   44 (0)1753 827 520


Or, you can receive online assistance through any
of the following resources:

 1.  Internet E-mail: support@nai.com

 2.  Internet FTP: ftp.nai.com

 3.  World Wide Web: http://support.nai.com

 4.  America Online: keyword MCAFEE

 5.  CompuServe: GO NAI

To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:
                          
 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals connected to
   your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and baud, where applicable
 - Relevant browsers or applications and their version 
   numbers, where applicable
 - How to reproduce your problem: when it occurs, whether
   you can reproduce it regularly, and under what 
   conditions
 - Information needed to contact you by voice, fax, or 
   e-mail

We also seek and appreciate general feedback.

 
* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.

 
* FOR REPORTING PROBLEMS *

Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.

If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from enhancement,
please contact Network Associates with your suggestions
or concerns.


* FOR ON-SITE TRAINING INFORMATION *

Contact Network Associates Customer Service at
(800) 338-8754.


* NETWORK ASSOCIATES A.V.E.R.T. BETA SITE *

Get pre-release software, including .DAT files, through
http://www.avertlabs.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.

_________________________________
STATEMENT OF YEAR 2000 COMPLIANCE

To learn about Network Associates Year 2000 standards and
testing models, and to see a list of compliant Network
Associates products, visit the Network Associates website
at

             http://www.nai.com/y2k

For further information or questions, send an e-mail
message to: y2k@nai.com.   

____________________________________
COPYRIGHT AND TRADEMARK ATTRIBUTIONS

Copyright (c) 1999 Networks Associates Technology, Inc.
All Rights Reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language in any form or by
any means without the written permission of Networks
Associates Technology, Inc., or its suppliers or affiliate
companies.

* TRADEMARKS *

* ActiveHelp, Bomb Shelter, Building a World of Trust,
CipherLink, Clean-Up, Cloaking, CNX, Compass 7, CyberCop,
CyberMedia, Data Security Letter, Discover, Distributed
Sniffer System, Dr Solomon’s, Enterprise Secure Cast,
First Aid, ForceField, Gauntlet, GMT, GroupShield,
HelpDesk, Hunter, ISDN Tel/Scope, LM 1, LANGuru, Leading
Help Desk Technology, Magic Solutions, MagicSpy, MagicTree,
Magic University, MagicWin, MagicWord, McAfee, McAfee
Associates, MoneyMagic, More Power To You, Multimedia
Cloaking, NetCrypto, NetOctopus, NetRoom, NetScan,
Net Shield, NetShield, NetStalker, Net Tools, Network
Associates, Network General, Network Uptime!, NetXRay,
Nuts & Bolts, PC Medic, PCNotary, PGP, PGP (Pretty Good
Privacy), PocketScope, Pop-Up, PowerTelnet, Pretty Good
Privacy, PrimeSupport, RecoverKey, RecoverKey-
International, ReportMagic, RingFence, Router PM,
Safe & Sound, SalesMagic, SecureCast, Service Level
Manager, ServiceMagic, Site Meter, Sniffer, SniffMaster,
SniffNet, Stalker, Statistical Information Retrieval (SIR),
SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg,
Total Network Security, Total Network Visibility, Total
Service Desk, Total Virus Defense, T-POD, Trusted Mach,
Trusted Mail, Uninstaller, Virex, Virex-PC, Virus Forum,
ViruScan, VirusScan, VShield, WebScan, WebShield,
WebSniffer, WebStalker WebWall, and ZAC 2000 are
registered trademarks of Network Associates and/or its
affiliates in the US and/or other countries. All other
registered and unregistered trademarks in this document
are the sole property of their respective owners.

* LICENSE AGREEMENT *

NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE
TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES,
CONSULT THE README.1ST, LICENSE.TXT, OR OTHER LICENSE
DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT
FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT
AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL
THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO
THE PLACE OF PURCHASE FOR A FULL REFUND.